New and Notable – Android Apps

Zoho Desk

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Zoho Desk

« Business & Productivity « Downloads
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Version2.4.6 (81)
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UpdatedMay 21, 2020
Installs31 times
CategoryBusiness & Productivity, New and Notable

Description

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

– Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

– Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

– Tickets are displayed as conversations, so agents can stay updated on ticket activity.

– With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

– The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

– Perform frequent ticket actions like edit, close and move with quick swipes.

– Create, view, edit and delete tickets from any department.

– Add and update comments and ticket fields.

– Receive push notifications on ticket updates, comments and @mentions.

– Re-assign tickets to other team members and pick up unassigned tickets.

– Move tickets to other departments.

– Receive and view attachments on tickets.

– Save responses as drafts, access, edit and send them later.

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