HP Enterprise Support Center« Business & Productivity « Downloads
|Publisher||Hewlett Packard Development Company, L.P.|
|Updated||October 27, 2014|
|Category||Business & Productivity|
The HP Enterprise Support Center mobile app provides instant access to information, tools and experts, monitoring of your IT environment via mobile devices from anywhere, anytime.
The mobile app will bring access to personalized support, a simplified user experience for your HP Enterprise Storage products, Networking products, Servers.
* Quickly resolve your issue or find answers using Self Solve:
— Access to mobile optimized content such as Top Issues, Most accessed documents, Advisories & Bulletins and Technical Manuals specific to your product.
— Search the HP support knowledge base.
— Bookmark documents to review later.
* Check contract and warranty status for your Enteprise products
* Engage our Chat Agents for assisted support (requires a valid support contract or HP Carepack):
— Chat Support with HP Support Specialists (service available worldwide on supported products – hours of support may vary by product)
* Case Management (requires a valid support contract or HP Carepack):
— Create Cases, View Case notes and update your cases via the Mobile app.
* Insight Online provides the information you need to monitor the devices in your IT environment from anywhere, anytime
HP Insight Online, infrastructure cloud-based management benefits:
At-a-glance personalized dashboard for quick and efficient infrastructure cloud-base management.
Use it to quickly assess device health and support status and to navigate to details for quick problem resolution.
Visual status of your devices and device groups with easy navigation to product and support details.
— Contract and Warranty
Comprehensive view of your contracts & warranties.
Track contract and warranty status by device and contract, view support details and notification of support expiration.
— Service Events
Online tracking of hardware events for devices monitored by HP remote support tools.
View all key event information such as severity, problem description, date and time generated, event status and related support case ID.
* Download the App and sign-in with your HP Passport ID:
— You’ll be able to import the core products listed in the Contracts and Warranties section and linked to your HP Passport ID.
— You’ll be able to review recent cases created against the contracts linked to your HP Passport ID and seamlessly engage HP Support resources.
— You’ll be able to access HP Insight Online Mobile and monitor your IT environment.
If you want to know more about HP Passport:
— Access https://passport2.hp.com/hppcf/help.do?page=passport&lang=en
Please see http://www.hp.com/services/hpscmobile for more details.
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